Medical and Travel - Emergency Procedures




CLAIMS PROCEDURE (WHAT TO DO IN THE EVENT OF A MEDICAL EMERGENCY AND A NON-EMERGENCY)

WHAT TO DO IN THE EVENT OF A MEDICAL EMERGENCY THE ASSISTANCE COMPANY’S 24 HOUR EMERGENCY SERVICE is available so that any Insured Person may request help in the event of an emergency relating to medical problems recoverable under Section One. You must notify the Assistance Company immediately of any illness or injury involving an Insured Person whilst abroad which may necessitate admittance to a hospital, or before any arrangements are made for repatriation/evacuation. The Assistance Company will need the insurance Certificate number shown in the validating Certificate of Insurance and if required can take a telephone number and call you back. Be prepared to give the name and location of the patient and nature of illness/accident. The Assistance Company will take details of the incident and a medical representative will liaise with the treating doctor, giving medical advice for each situation. The Assistance Company is there to help you 24 hours a day 365/6 days a year – do not try to find your own solution. CONTACT DETAILS For policies taken out after July 1st 2007: TELEPHONE UK 0208 150 1175 TELEPHONE OUTSIDE UK + 44 208 150 1175 FAX UK 0208 150 1176 FAX OUTSIDE UK +44 208 150 1176 E-MAIL assistance@bannergroup.com For policies taken out prior to July 1st 2007: TELEPHONE UK 0208 762 8305 TELEPHONE OUTSIDE UK + 44 208 762 8305 FAX UK 0208 748 7744 FAX OUTSIDE UK +44 208 748 7744 E-MAIL tbg.uk@internationalsos.com		WHAT TO DO IN A NON-EMERGENCY Pay and claim - You should pay for any minor condition i.e. a medical incident that does not require hospitalisation or air transport, covered by this Insurance and subsequently seek reimbursement. All original formal receipts and a letter from the treating doctor clearly stating the problem must support any such claim for reimbursement. You must notify Banner of any event likely to give rise to a claim under this insurance within 60 days of the incident date. If you need to obtain a claim form in respect of Baggage or Personal Effects, Cancellation, Curtailment etc, contact: Banner Financial Services Group Limited Banner House, Church Road, Copthorne, West Sussex RH10 3RA United Kingdom TELEPHONE UK 01342 710600 TELEPHONE OUTSIDE UK +44 1342 710600 FAX UK 01342 712534 FAX OUTSIDE UK +44 1342 712534 E-MAIL claims@bannergroup.com All completed claim forms should be submitted direct to Banner along with any relevant documentation. Failure to fully complete the claim form or omit to include the required documentation may prejudice your right to indemnity or benefit under the Insurance. Please note that claims will be settled net of any excess applicable.